We know what it's like to be on your end of the phone. Something in your home is leaking, backed up, or not working, and now you have to let a stranger in and trust that they'll be honest with you. That's a lot to ask. So here is exactly what you can expect from Super Star Plumbers, in plain words, with no fine print.
Six promises ↓
Nobody should find out what a repair costs after it's already done. We look at the problem, explain what we found, and give you a clear price up front. If something changes once we open things up, we stop and talk to you first. You approve every dollar before it's spent. No surprise charges on the invoice, no fees that appear out of nowhere.
If a drain just needs snaking, we'll snake it. We won't push hydro jetting or a sewer replacement you don't need. When we do recommend something bigger, we'll show you why, usually with a camera inspection so you can see what we see. A plumber who oversells you once loses you forever, and we've been around since 1999 because our customers keep calling us back.
Boots covered, floors protected, tools kept in one spot, and the area cleaned before we leave. You should be able to walk into the room after we're gone and not be able to tell we were there, except that the problem is fixed.
Waiting all day for a plumber who never shows is one of the most common complaints in this trade. We give you a real window, we let you know when we're on the way, and if something delays us, you hear it from us before you have to wonder.
Every job we do is backed by our 100% satisfaction guarantee. If the problem comes back or you're not happy with the work, call us and we'll come back and fix it. No arguing, no runaround. We'd rather earn your trust twice than lose it once.
We're California licensed (Lic #977958) and fully insured, which means you're protected if anything unexpected happens on your property. And when you call, you get an actual plumber on the phone, not a call center reading from a script.
Call or text (626) 940-9371 anytime, day or night. No pressure, no obligation. Just an honest answer about what's going on and what it'll take to fix it.
Fill this out and a real plumber (not a call center) will reach out to confirm a time. Estimates are free and there's no obligation.
Prefer to talk? (626) 940-9371. Open 24 hours a day, 7 days a week — a real plumber answers, day or night.